General Troubleshooting
If you are having problems connecting to Air Sharing from your computer please check these points. 99% of issues connecting to Air Sharing are network configuration related.
- Confirm that your iOS Device is connected to the same Wi-Fi network as your computer. If your computer is connected via Ethernet rather than Wi-Fi try configuring an Ad-Hoc network.
- Confirm that you can ping your iOS Device from your computer. If you are unable to ping your device you will be unable to connect to Air Sharing. See this support article on how to ping.
- Ensure that Air Sharing is the actively running application. It does not run in the background.
- Confirm that Sharing is enabled in the Air Sharing settings.
- Try rebooting your Wi-Fi router or access point.
- Try “Forgetting” the Wi-Fi network, on the iOS Device Wi-Fi settings page, and then reconnect.
- Try configuring Air Sharing to use another port number.
Avatron Support
If you need further assistance in troubleshooting a problem, support is available through the Avatron community forums at http://www.avatron.com/support
If you prefer to contact support via email, you can send your queries to support@avatron.com. Please look through our support documents at http://www.avatron.com/support as many issues have already been documented with solutions.
When contacting us through email please include the following information:
- Air Sharing Version Number
- Operating System Version (Windows XP/Vista, OS X 10.5.6, 10.4.11, Linux Distro)
- Detailed information on the operation you were trying to perform
- Any error messages displayed
- The IP address and Bonjour name of your iOS Device, and which one you are using to connect.
Report a Problem
You can also contact Avatron support using the “Report a Problem” button in the Settings page. This will open the Mail application and will include the Air Sharing log file. When contacting support via this method please include the information detailed above.