General Troubleshooting


If you are having problems connecting to Air Sharing from your computer please check these points. 99% of issues connecting to Air Sharing are network configuration related.

Avatron Support

If you need further assistance in troubleshooting a problem, support is available through the Avatron community forums at http://www.avatron.com/support


If you prefer to contact support via email, you can send your queries to support@avatron.com. Please look through our support documents at http://www.avatron.com/support as many issues have already been documented with solutions.


When contacting us through email please include the following information:

Report a Problem

You can also contact Avatron support using the “Report a Problem” button in the Settings page. This will open the Mail application and will include the Air Sharing log file. When contacting support via this method please include the information detailed above.