Why don't I receive push notifications?

a) Be sure your iPhone/iPad/iPod Touch is enabled to receive push notifications. This can be done via the main settings of the iPhone/iPad/iPod Touch. Click Settings > Notifications (be sure this is "On") > Earthquake (make sure this is set to "On"). Note: you can choose "off" for sounds and still get alerted via a pop up message if the next option, Alerts, is set to "On".

b) In the app's Settings, check the quiet time selected. If the alert occurs while you're in quiet time, no push notifications will be sent to you.

c) In Settings, check the magnitude you set to receive push notifications. By default, it's set for 6.0+ but you can change this to 5.0+ or 7.0+ also.

Why don't any earthquakes show up in my list or map mode?

a) Check the app's Settings to make sure your filters are set appropriately. For instance, if you want the maximum number of earthquakes to show set your filters to:

Why is my location wrong?

a) By default the app pulls the information from your iPhone/iPad/iPod Touch. If this information is wrong you can manually reset the location by going into the app's Settings, choose "Location" then "Search". Enter your desired location. This will now be the default location. You can always change it at any time.

How do I reset or change my Facebook or Twitter accounts?

a) Go into the app's Settings, and click "Logout" by Facebook and/or Twitter.

Why am I getting duplicate earthquakes showing?

We pull data from a variety of different reporting agencies around the world. Sometimes this results in duplicate reports of the same earthquake. There are two things you can do if you don't want to see it more than once.

a) In the app's Settings under "Always filter duplicates" choose "On". This will eliminate the duplicates. This activates an algorithm we use to filter the duplicates.

b) Additionally, in Settings there is also an option to select which reporting agencies you want to view. Click on "Reporting Agencies" and then select either "On" or "Off" for each one. By default, we have selected all to be "On". In some cases you many only care about one such as USGS or EMSC.